We ship orders across the contiguous United States. All orders are fulfilled from our store in Milford, Ohio.
Processing Time
Orders are typically processed and shipped within 1–3 business days of placement. Orders placed on weekends or holidays will be processed on the next business day. You will receive a shipping confirmation email with tracking information once your order has shipped.
Shipping Rates
Shipping rates are calculated at checkout based on the weight and dimensions of your order and your delivery address. You will see the exact shipping cost before completing your purchase.
Delivery Times
Estimated delivery times vary by carrier and destination. Most orders arrive within 3–7 business days after shipment. These are estimates only — actual delivery times may vary due to carrier delays, weather, or other factors outside our control.
Local Pickup
If you are local to the Milford area, you are welcome to pick up your order in store. Please contact us to arrange pickup:
- Phone: (513) 248-7787
- Address: 118 Main St., Milford, OH 45150
- Store hours: Mon–Sat 10:00am–8:00pm EST · Sun 12:00pm–5:00pm EST
Order Tracking
Once your order ships, you will receive an email with a tracking number. You can use this number to track your shipment directly on the carrier’s website.
Damaged or Lost Shipments
If your order arrives damaged or is lost in transit, please contact us as soon as possible and we will work with you to resolve the issue. For damaged items, please keep the original packaging and take photos if possible — this helps us file a claim with the carrier.
Questions
If you have any questions about your shipment, don’t hesitate to reach out by phone or stop in. We’re happy to help.
Last updated: April 2026