This Privacy Policy describes how Roads Rivers and Trails (“we,” “us,” or “our”) collects, uses, and protects information when you visit or make a purchase from roadsriversandtrails.com. By using our website, you agree to the practices described in this policy.
Information We Collect
When you browse or purchase from our store, we may collect the following types of information:
- Personal information you provide directly, such as your name, email address, shipping address, phone number, and payment details when placing an order or signing up for our email list.
- Order information including products purchased, order totals, and transaction history.
- Device and usage information such as your IP address, browser type, referring pages, and how you interact with our site. This information is collected automatically through cookies and similar technologies.
How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders, including sending order confirmations and shipping updates
- Communicate with you about your account or purchases
- Send marketing emails if you have opted in (you may unsubscribe at any time)
- Improve our website and customer experience
- Comply with applicable laws and regulations
Sharing Your Information
We do not sell your personal information. We may share your information with trusted third-party service providers who assist us in operating our website and fulfilling orders — including our e-commerce platform (BigCommerce), payment processors, and shipping carriers. These providers are contractually required to keep your information confidential and use it only to provide services on our behalf.
Cookies
Our website uses cookies to enhance your browsing experience, remember your preferences, and analyze site traffic. You may disable cookies in your browser settings, though some features of our website may not function properly as a result.
Data Security
We take reasonable precautions to protect your personal information. Our website is served over HTTPS, and payment transactions are processed through secure, PCI-compliant payment providers. We do not store full credit card numbers on our servers.
Your Rights
Depending on your location, you may have rights regarding your personal information, including the right to access, correct, or request deletion of your data. To make a request, please contact us using the information below.
Contact Us
If you have questions or concerns about this Privacy Policy, please reach out:
- Phone: (513) 248-7787
- In person: 118 Main St., Milford, OH 45150
- Store hours: Mon–Sat 10:00am–8:00pm EST · Sun 12:00pm–5:00pm EST
Last updated: April 2026