We want you to be completely satisfied with your purchase. If something isn’t right, we’re here to help.
Returns
We accept returns within 30 days of the purchase date. Items must be unused, unwashed, and in their original condition with all tags attached. The following items are not eligible for return:
- Items that have been used, washed, or altered
- Items without original tags or packaging
- Items marked as final sale
- Climbing Equipment
- Underwear
- Car Racks
- Used Gear
- Boats
Exchanges
We are happy to exchange items for a different size or color, subject to availability. If the item you want is not in stock, we will issue store credit or a refund.
How to Return or Exchange
To initiate a return or exchange, please contact us before sending your item:
- Phone: (513) 248-7787
- In person: 118 Main St., Milford, OH 45150
- Store hours: Mon–Sat 10:00am–8:00pm EST · Sun 12:00pm–5:00pm EST
For online orders, please include your order number and reason for return when you reach out. We will provide instructions for sending your item back.
Refunds
Once your return is received and inspected, we will process your refund within 5–7 business days. Refunds are issued to the original payment method. Original shipping charges are non-refundable unless the return is due to our error or a defective product.
Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged or we made an error with your order. We recommend using a trackable shipping method, as we cannot be responsible for items lost in transit.
Manufacturer Warranties
Many of the brands we carry offer their own warranty programs for defective products. If your item has a manufacturing defect, we can help connect you with the brand’s warranty process. Stop in or give us a call and we’ll point you in the right direction.
Warranty and Repair
Outdoor goods are designed to be tough and resilient. When you take trips to the wild outdoors, you expect your gear to stand up to the abuse. Unfortunately, nothing lasts forever and both manufacturers and users make mistakes. That is why we want to provide the resources so you can keep using your gear til the last drop of adventure is squeezed from its threads.
Warranty
Fee: FREE with purchase*
Roads Rivers and Trails is happy to provide FREE warranty assistance for any products that have been purchased from our store. Warranties can be a headache to tackle and some people don't know where to start or what is covered under warranty. When we sell you a product we fully stand behind that product and manufacturer as being outstanding in their craft. That is why we only carry outdoor gear and clothing from select brands that produce high quality products and are committed to you as a customer. If a product's life cycle ends too soon, bring it into the store and we will advocate for it to be replaced or repaired under the manufacturer's warranty guidelines. Some shipping fees may be applied.
*Item being warrantied must be purchased through RRT as both a store and manufacturer guideline
In-House Repair
Fee: Parts plus Labor
When your gear is outside of its warranty don't call it quits yet! We can help with both factory repairs and select in-house repairs of your gear. Rejuvenate those loose tent poles, patch a leaky sleeping pad, or sew up a busted seam. We try to keep small repairs in-house to cut back on your cost and our environmental impact. Bring your troubled gear by for evaluation and we can get you a quote for the service. Prices vary in both time and materials needed.
Boat Repair
Fee: Parts plus Labor
Often your canoe or kayak can last you a lifetime, and for many manufacturers they'll put a warranty on it to match that! But when you have issues outside of the warranty (or are not the original owner) it can be intimidating to figure out. RRT has experience in repairing accessories on kayaks, but also more serious damage to older boats like a thinning, cracking, or oil-canning hull on an old canoe. Email us your request with pictures detailing your issues and we can give you an honest assessment of our abilities and total cost: rrt@roadsriversandtrails.com
Last updated: May 2026